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Our services12 after-sales agencies throughout France
France Elévateur,
Service... not just after-sales service
France Elévateur and the Time Manufacturing group have opted for a proprietary service network in a complex technological environment, requiring technical expertise and constant updating.
The network gathers 12 branches staffed by mobile or sedentary technicians and back-office employees. As a result, about 80 people are at disposal to provide any technical and commercial answers to customer requests. One third of our business is generated by operations on behalf of other suppliers.
At the head, on a simple telephone call, a technical unit called HOTLINE, led by experienced technicians placed at the factory / customer / after-sales service interface, collects technical knowledge, disseminates it, and organizes the supply of spare parts.
In relay, the network of after-sales service agencies diagnoses, orders and plans interventions according to the logistical constraints they entail. By deploying mobile technicians and their workshop vans, the agencies work at customers’ premises or on site, or the way around recommend and organize the transportation to our nearby own workshops.
The strength of France Elevateur’s integrated structure means that, thanks to the people who make it up and its location, we can offer multi-disciplinary services ranging from the tasks of the metalworker and maintenance technician to electrical technicians with expertise in Bus-CAN industrial IT, computers and radio controls.
These specific features, unique on the market, enable France Elévateur to be a leading player in the maintenance of the ENEDIS fleet, part of which is carried out under a fleet management protocol that includes vehicle maintenance and mandatory administrative follow-up (DREAL) .
Meets standards
We offer our customers a wide range of services, including on-site maintenance contracts for all makes, combined with mandatory VGP inspections.
These specific features, unique on the market, make France Elévateur a leading player in the maintenance of the ENEDIS fleet, which is carried out under a fleet management protocol that includes vehicle maintenance and mandatory administrative follow-up (DREAL).
An international service
Beyond our borders, after-sales service is provided directly by our Belgian subsidiary, Time Manufacturing Group entities in Europe and our international and overseas distributors. All have access to our multilingual HOT-LINE.
Our agencies located less than 200 km or 2 hours from you !
Your agencies
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